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We partnered with Agent Q about a year ago and have used the chat bot platform to make some impressive tools on both our own website and for the sites of our clients. But now Agent Q has undergone a rebranding and is now Onward. And it's only gotten better.

The tech team at IGNITE Alliance have seen a lot of chat bots, or programs claiming to be artificial intelligence, over the years. Most of them have been pretty rubbish.  That's why Onward was a like a beacon of light amongst a torrential tide of bad bots.

With bold and accurate assessment of user intent, fantastic conversation flow, and machine learning the bot doesn't feel like you're talking to a computer. Moreover, it records conversations with users, and statements, questions, or phrases which are unfamiliar to the bot will be flagged so a person can help it learn the best response.

But where the bot really shines is having the ability to be an automated chat bot one second, going through its known of questions and answers, and letting a customer service rep take over the next. This seamless transition from bot to real person allows front-of-house staff to concentrate on other tasks, like closing deals, and when a potential opportunity, or a hairy question gets asked, the rep can jump in and save the day. 

 Onward is a customisatable chat bot

 

Besides the change in name, the move from being Agent Q to Onward has brought a load of new updates which have streamlined user interface, made adjusting the settings a little bit easier for our solutions engineers, and is now bursting at the seams with features. Their artificial intelligence department is also boasting being able to "achieve Automation40 without having to be a scientist". We're excited to see what Onward does into the future and are loving what they've done so far.

We use our chat bots primarily as first contact responders, going through a knowledge base we built which can answer questions, generate leads, and solve simple issues. We've done some nifty stuff with these same bots, as well. Take Grant, IGNITE Innovation's on-page chat bot who can check to see if you are eligible for a grant or not. Or Shed Bot, Real Aussie Shed's website-wide bot who can determine what shed would best suit you.

 

If you're looking at getting started with AI or are interested to see how it might be able to help your business, get in touch with us at IGNITE Technology. We can demonstrate the next generation of chat bots for you, and help you generate leads and nurture customers while you sleep.

try your own chatbot for free

 

Topics: Technology

Lisa Andrews

Written by Lisa Andrews

Lisa Andrews, after experiencing adversity in her life, decided to focus on positive momentum, intent on taking part in global conversations to make the world a better place. Having a data, engineering and financial background, she is on a mission to pave the way to give everyone a fair start in life and to maximise human potential. A serial entrepreneur, in 2018 Lisa won the Hunter Outstanding Young Entrepreneur of the Year. She is founder and part owner of several companies that all focus on profit with purpose. Lisa is currently working on projects with Singularity University, the United Nations, ACTAI, the Extreme Tech Challenge, Arm, Treasure Data, 2030vision.com, Ocean Elders, Unicef, EO, GSEA and others. Lisa's focus is on projects that aim to solve the world's greatest challenges using exponential technologies, beginning with achieving the UN Sustainable Development Goals. Lisa is passionate about creating a vision for the world for the next 100 years. In her spare time you’ll find her reading, travelling to exotic locations or kite surfing.

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